FAQ

Careste’s mission is to end fashion waste through on-demand production.  That is, we sustainably make our entire collection, individually on-demand. 

It takes 5-8 days to make each item, after which it will be express shipped at our expense to arrive at your destination 12 to 14 days from your order date.  We will keep you informed on the status of your order and shipment.

We provide complimentary alterations.  If your item does not fit the way you like it, we’ll do our best to make any alteration requested in our Los Angeles studio.  Simply contact us at hello@careste.com and describe what needs tweaking and we’ll tell you how to get it to us.

You have 14 days from your delivery date to return an item for a refund.

We recommend that your return is sent back within 7 days of receipt to ensure the parcel arrives at the return location in time.

Items should be returned unworn and undamaged with all tags attached and the original packaging included.

Please use the prepaid return label included in your package and email hello@careste.comto let us know when your return is on its way. 

Once your return has been received and processed, your refund can take up to 10 business days and will be issues via the original payment method, excluding the shipping costs. 

You can also check the delivery status of your parcel with our carrier using the tracking number assigned to your return label.

For swift refund, please ensure that all items meet the conditions of our Returns Policy.

Please note, we do not offer refunds for the return shipping cost.

Order cancellations are issued on a case-by-case basis.  Please contact hello@careste.com for more information.

We’re green and getting greener.  Aside from not flooding the fashion retail world with inventories of pre-made garments in predetermined and often wasted sizes and colors, our overhead and energy use is comparatively miniscule.  Careste uses only 100% natural environmentally friendly fabrics including silks, cottons and wools,  and avoids the use of environmentally harmful synthetics, including polyester, nylon and acrylic, which are derived from fossil fuels and petrochemicals, as well as chemically enhanced semi-synthetics, including Rayon, Viscose, Lyocell and Acetates, which are inexpensive and commonplace in the fashion industry.  

And remember, all our garments are made on-demand.  While our carbon footprint is small, we’re working on making it microscopic.

Please contact our Concierge about fit, styling, fashion trends, delivery, or anything else at at hello@careste.com.

Feel free to read our entire Privacy Policy here.

Join the Club