FAQ

Careste’s rasion d’être is to design and deliver chic, sustainably-made clothes, created individually on-demand and that fit better than anything you have ever worn.  

There are two quick and easy ways to shop Careste: Select one of our 22 sizes from 00 – 20, which are made according to our standard size chart, and proceed to checkout.  Or customize by contacting stylist@careste.com to create a full made to measure item or select your preferred drape, sleeves and garment length and we’ll make the adjustments accordingly.

Because your garment will be made-to-order exclusively for you, we are able to make almost any size adjustment you’d like.  Maybe your bust, hips, waist, neck or arms are larger or smaller than typical standard sizes.  No problem.  Please email us with special requests, and let us know what would perfect your fit and we’ll do our best to make it happen.  

It takes eight to ten days to make your garment, after which it will be express shipped at our expense to arrive at your destination 12 to 14 days from your order date.  We will keep you informed on the status of your order and shipment.

We provide complimentary alterations.  If your made-to-order garment does not fit the way you like it, we’ll do our best to make any alteration requested in our San Francisco studio.  Simply, contact our concierge via email or phone and describe what needs tweaking and we’ll tell you how to get it to us.

You have 14 days from your delivery date to return an item for a refund.

We recommend that your return is sent back within 7 days of receipt to ensure the parcel arrives at the return location in time.

Items should be returned unworn and undamaged with all tags attached and the original packaging included.

Please use the prepaid return label included in your package and email hello@careste.com to let us know when your return is on its way. 

Once your return has been received and processed, your refund can take up to 10 business days and will be issues via the original payment method, excluding the shipping costs. 

You can also check the delivery status of your parcel with our carrier using the tracking number assigned to your return label.

For swift refund, please ensure that all items meet the conditions of our Returns Policy.

Please note, we do not offer refunds for the return shipping cost.

Order cancellations are not allowed, but changes can be made within 24 hours of placing the order. 

Yes.  Really.  Unlike the ultra luxury fashion houses of Paris and Milan, we don’t own retail stores or warehouses full of inventory or wholesale networks selling to luxury department stores.  We don’t stage runway shows.  We simply cut out the fat and corporate excesses. We source our fabrics from the world’s finest mills and set the quality bar as high as it gets.  Our Creative Director and Co-founder, Elizabeth Shah, is a highly acclaimed designer, who honed her skills working for Giorgio Armani, Emanuel Ungaro and Sonia Rykiel as well as designing one-of-a-kind couture for celebrities and royalty.  We live and breathe high fashion and are dedicated to bringing its romance and glamour as well as sustainability and fit to stylish and discerning women at fair and attainable prices.

Yes.  Your size and individual pattern are saved in our confidential data base to make reorders easy and fast.  Of course, if you’d like some changes, we will adjust your pattern accordingly.

We’re green and getting greener.  Aside from not flooding the fashion retail world with inventories of pre-made garments in predetermined and often wasted sizes and colors, our overhead and energy use is comparatively miniscule.  Careste uses only 100% natural environmentally friendly fabrics including silks, cottons and wools,  and avoids the use of environmentally harmful synthetics, including polyester, nylon and acrylic, which are derived from fossil fuels and petrochemicals, as well as chemically enhanced semi-synthetics, including Rayon, Viscose, Lyocell and Acetates, which are inexpensive and commonplace in the fashion industry.  

And remember, all our garments are made-to-order.  While our carbon footprint is small, we’re working on making it microscopic.

Please contact our Concierge about fit, styling, fashion trends, delivery, or anything else at at hello@careste.com,  or by calling 800-674-7819. We’d love to speak with you.

Feel free to read our entire Privacy Policy here.

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